Shipping policy
At Sense For Living, we pack every order carefully and dispatch it as soon as possible.
Order processing
Orders are processed on working days, Monday to Friday. After placing your order, you will receive an order confirmation by email. Once your order has been dispatched, you will receive a shipping confirmation with a tracking code, if available.
Shipping costs and delivery times
The final shipping method is determined automatically at checkout based on the delivery country and the items in your cart.
Netherlands
- Letterbox delivery: € 4,99; free from € 29,99. Estimated delivery: 2 to 4 working days.
- Standard parcel: € 6,95; free from € 39,99. Estimated delivery: 2 to 4 working days.
- Fragile item delivery: € 19,99; free from € 199,00. Estimated delivery: 3 to 5 working days.
- Pallet delivery: € 49,99; free from € 399,00. Estimated delivery: 3 to 5 working days.
Belgium
- Letterbox delivery: € 9,99; free from € 49,99.
- Standard parcel: € 10,99; free from € 59,99.
Estimated delivery: 3 to 5 working days.
Germany
- Letterbox delivery: € 9,99; free from € 49,99.
- Standard parcel: € 12,99; free from € 69,99.
Estimated delivery: 3 to 5 working days.
France
- Letterbox delivery: € 9,99; free from € 49,99.
- Standard parcel: € 14,99; free from € 79,99.
Estimated delivery: 3 to 5 working days.
For Belgium, Germany and France, we offer only letterbox and standard parcel delivery for items suitable for these methods. Items requiring fragile item delivery or pallet delivery are delivered only within the Netherlands.
The correct rate is always shown at checkout before payment.
Multiple items in one order
If your order contains items with different shipping methods, checkout automatically displays the appropriate shipping method for the entire order.
Delays
The stated delivery times are estimates. Delivery may take longer around public holidays, during promotions or due to circumstances affecting the carrier. If your order has not arrived after the expected delivery time, please contact online@senseforliving.eu.
Damaged or incorrect deliveries
If your order is damaged or an incorrect item has been delivered, please report this as soon as possible through our returns portal or by email to online@senseforliving.eu. We will arrange an appropriate solution and cover the return costs in these cases.